There is only so much you can do as a business owner when it comes to customer service…
You need to hire those stars! People that are eager to learn and represent your business. It’s all about having that team and building them up. As Chris quoted in the episode, “Sometimes you have to go to war with the team you have and not the team you want to have in the future”. It all comes down to motivating your team to deliver that customer experience at 110%! Listen to the full episode where the boys go more in-depth!
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